Delivery, Returns and Terms & Conditions
Delivery is free to UK destinations for orders over £20 - unless an express option is selected.
All orders must be placed before 3pm for dispatch on the same day. We do not dispatch on weekends, so orders placed after 3pm on a Friday will be dispatched on Monday regardless of the shipping option selected.
All delivery times quoted are in working days (i.e. Monday to Friday, excluding Bank Holidays). Although on occasion our delivery partners, at their discretion, may attempt delivery on Saturday for your added convenience.
International purchases will incur a reduced/subsidised shipping charge - which is visible depending upon your location on the checkout page and the weight of items.
Where an item is undeliverable, either due to an incorrect address provided, or an item was left unclaimed for a period and returned to us, a minimum of £3 or up to 10% restocking fee is applicable at our discretion. This covers the cost of shipping, packaging and inventory and stores management costs - these are considered legitimate costs which constitute an element of the product cost, regardless of delivery option selected. The remaining product cost is refunded.
For delivery outside of the UK, there may be import duties and taxes which you would be responsible for paying.
We have no control over these charges and therefore we cannot predict their amount. Please contact your local customs office for further information before placing your order.
If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return & refund, your item must be sealed, unused and in the same condition that you received it. It must also be in the original packaging. Please provide us with a tracking number to collect and identify your item.
Please do not send purchases back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- For hygiene and safety reasons, any item with the tags removed, seals broken, or any sign of use, will not be refunded
- Any item that is returned more than 30 days after delivery
We currently do not offer free returns.
In the instance where you wish to return the product at your cost because you changed your mind, or a delivery address was wrong, or the item was not collected in the due time, then Oceans Alive Health reserves the right to recover postal, packaging and admin charges, capped at a maximum of 10% or £4, whichever is greater.
RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item and carry out the steps to refund if applicable. Please allow up to 72 hours to process.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. Any notice of defects or damage must be received within 30 days of the order arriving at a customers premises.
To qualify for an exchange, it is a requirement that all products are stored in the correct manner as described on the product, and in more detail on the Oceans Alive Health website as required. All items must be stored in a cool environment. Our definition of cool means 10-25 Degrees Celsius, depending on the specific product in question.
To return your product, you should post your product to:
Oceans Alive Health,
2 Chapel House Road,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping cover and notify us of the tracking number.
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
CopyrightThe entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of CrowdZap Limited trading as Oceans Alive Health. The collective work includes works that are licensed to CrowdZap Limited t/a Oceans Alive Health. Copyright 2015, CrowdZap Limited ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Oceans Alive Health or purchasing Oceans Alive Health products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Oceans Alive Health or to purchase Oceans Alive Health products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by CrowdZap Limited t/a Oceans Alive Health. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
TrademarksAll trademarks, service marks and trade names of CrowdZap Limited and Oceans Alive Health used in the site are trademarks or registered trademarks of CrowdZap Limited, or CrowdZap Limited, trading as Oceans Alive Health.
Warranty DisclaimerThis site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, CrowdZap Limited disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. CrowdZap Limited does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. CrowdZap Limited does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of LiabilityCrowdZap Limited t/a Oceans Alive Health shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if CrowdZap Limited has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. No statements on this website have been endorsed or confirmed by the FDA or any other food authority. All products on Oceans Alive Heath website are not intended to treat, diagnose, cure or prevent any disease - regardless of any manufacturer (or otherwise) statements on Oceans Alive Health website or any other place of information. Please always consult your Doctor before any purchase, to ascertain the suitability of the product for you.
Typographical Errors & Promotions/Discount Codes
In the event that a Oceans Alive Health product is mistakenly listed at an incorrect price, Oceans Alive Health reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Oceans Alive Health reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Oceans Alive Health shall issue a full credit to your credit card account in the amount of the incorrect price.
Promotions and discount codes may be discontinued at any time. They are considered a bonus and not a guarantee of a discount. This applies to codes sent via email OR post. Prices are subject to change without notice. Customer is responsible for examining the final page of checkout carefully if the customer wishes to complete the transaction. Discount codes can not be retrospectively applied, but if unused and still live / available can be used on a future order.