Delivery, Returns and Terms & Conditions
Delivery is free to UK destinations regardless of order value - unless an express option is selected.
All orders must be placed before 3pm for dispatch on the same day. We do not dispatch on weekends, so orders placed after 2PM on a Friday will be dispatched on Monday regardless of the shipping option selected.
All delivery times quoted are in working days (i.e. Monday to Friday, excluding Bank Holidays). Although on occasion our delivery partners, at their discretion, may attempt delivery on Saturday for your added convenience.
International purchases will incur a reduced/subsidised shipping charge - which is visible depending upon your location on the checkout page, depending on the weight of items.
Where an item is undeliverable, either due to an incorrect address provided, or an item was left unclaimed for a period and returned to us, a 10% restocking fee is applicable at our discretion. This covers the cost of shipping, packaging and inventory and stores management costs - these are considered legitimate costs which constitute an element of the product cost, regardless of delivery option selected. The remaining product cost is refunded.
If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return & refund, your item must be sealed, unused and in the same condition that you received it. It must also be in the original packaging. Please provide us with a tracking number to collect identify your item. All return costs are payable by the customer at present - although this policy is due to be reviewed.
Please do not send purchases back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and carry out the steps to refund if applicable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
To return your product, you should post your product to: Oceans Alive Health, Voltek Automation, 2 Chapel House Road, Nelson, GB, BB9 9DJ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping cover and notify us of the tracking number.
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